At Evercam UK Ltd, our commitment is to consistently provide products and services that meet or exceed customer expectations. We strive to enhance customer satisfaction through continual improvement and adhere to applicable statutory and regulatory requirements. Our focus is on quality in all our processes and activities to achieve excellence in our business operations.
Evercam is committed to:
Providing customers with high quality installations and services which meet requirements and are fit for their purpose.
Enhancing the skills of management and staff through review and actively pursuing an on-going training policy, the objective of which is to prepare staff to perform their work more effectively.
Promoting the culture of continual quality improvements and the philosophy of getting things “right first time”.
Rigorously controlling the supply, installation and completion of all projects.
Promoting the quality management systems and ensuring implementation is achieved by internal auditing, management review, corrective and preventive action.
Provide the necessary awareness and training to enable staff at all levels to understand and contribute to the implementation of the policy.
This policy will be communicated to all employees and subcontractors and will be available to the public on request. As the Quality Management System is an integral part of the management process existing in the company, the Directors require the active cooperation of all members to staff to ensure the effective delivery of services to clients.
Everyone is responsible for the quality within the company and for maintaining high standards.
The review process ensures that products and services meet quality standards and involves the following steps:
Define review criteria: Clearly define the specific quality criteria to be assessed, such as usability, functionality, performance, or compliance.
Assign reviewers: Choose individuals or teams with relevant expertise to review the product or service.
Conduct the review: Reviewers thoroughly examine the product or service against the defined criteria, document findings, and provide feedback.
Compile feedback: Collect and consolidate the feedback from all reviewers.
Analyse feedback: Evaluate the feedback to identify common themes, areas of improvement, and potential solutions.
Implement changes: Based on the feedback and analysis, make necessary updates and improvements to address any identified issues.
Verify improvements: Validate that the implemented changes have effectively resolved the identified issues.
Repeat the process: Regularly repeat the review process to ensure continuous improvement and ongoing quality assurance.
Internal audits are conducted within the organisation to assess the efficiency and effectiveness of quality management systems and processes. Here is an outline of the internal audit process:
Planning: Determine the scope, objectives, and criteria for the internal audit.
Preparation: Gather necessary documentation, create audit checklists, and schedule the audit.
Conduct the audit: Independently evaluate conformity to policies, procedures, and regulatory requirements. Gather evidence, conduct interviews, and document findings.
Report and communicate: Prepare an audit report detailing findings, observations, and recommendations for improvement. Share the report with relevant stakeholders.
Corrective Actions: Collaborate with responsible parties to address identified non-conformities and implement corrective actions.
Follow-up: Verify that corrective actions have been implemented effectively and monitor their ongoing performance.
Continual improvement: Use audit findings and observations to identify opportunities for improvement in processes and systems.